We aim to deliver only fresh and high-quality herbal products. Since most of our items are natural and perishable, our return & refund process follows strict guidelines.
1. Eligibility for Returns/Refunds
- Accepted only if:
- Wrong item delivered
- Product arrives damaged, spoiled, or defective
- Packaging is broken or leaked during delivery
- Products once opened, used, or partially consumed are not eligible due to hygiene & safety reasons.
2. Reporting an Issue
- Must be reported within 48 hours of delivery.
- Email [your email] with:
- Order number
- Clear photos of the issue
3. Resolution Options
- Verified claims will be resolved by:
- Replacement product at no extra cost
- Refund to original payment method
- Refunds take 5–7 business days to appear in your account.
4. Non-Refundable Items
- Opened or used products
- Items not reported within the 48-hour window
- Customer mishandled or improperly stored products